Displaying items by tag: Rob Allman
Tuesday, 05 April 2016 08:32
Advances in contact centres - not always delivering customer experience benefits
As the world refocuses on the customer and companies rush into new Omni-channel contact centre technologies - especially automation and self-service - often what is missing is the human touch.
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Business Telecommunications
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WEBINARS & EVENTS
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OutSystems Announces ONE 2025: The Future of AI-Powered Application and Agent Development Unveiled
GUEST EVENT: The annual event returns to Lisbon with Diego… -
8 DAYS TO GO - Maximising Cloud Efficiency - How to do more with Less
Date & Time April 23rd, 2025 at 11:00 AM in… -
12 DAYS TO GO - Maximising Cloud Efficiency - How to do more with Less
Date & Time April 23rd, 2025 at 11:00 AM in… -
UiPath to Unveil Latest Agentic Automation Solutions at Agentic AI Summit
UiPath to hold Agentic AI Summit on March 25 to… -
ALL WELCOME - 6 DAYS TO GO - AI in Action is your opportunity to gain actionable strategies for deploying scalable, reliable AI solutions that drive measurable business outcomes.
AI in Action As organisations across APAC…
CYBERSECURITY
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Rapid7 introduces Intelligence Hub within its command platform for Threat Intelligence with ‘curated, actionable insights’
Integrated threat intelligence solution delivers proactive context and prioritisation, rapidly… -
Bitdefender Redefines Endpoint Security, Announces Global Launch of GravityZone PHASR
Industry-First Solution Sets a New Standard for Attack Surface Reduction… -
Motorola Solutions launches SVX and Assist, converging two-way radio with body camera and AI into one integrated device for public safety
Simplifying tech for police officers to revolutionise how they protect… -
Infotrust 'shines as Finalist for SOC Provider of the Year and Female Cyber Security Leader of the Year' at the 2025 Australian Cyber Awards
COMPANY NEWS: Infotrust, one of Australia’s largest ASX listed cyber… -
Kaseya unveils Spring 2025 innovations, showcasing ‘AI-Driven innovations’ across IT management and cybersecurity
COMPANY NEWS: AI-powered cybersecurity and IT management software provider Kaseya…
PEOPLE MOVES
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Rubrik Appoints Kavitha Mariappan as Chief Transformation Officer
Building on a milestone year for the company, Rubrik (NYSE:… -
Gigamon Appoints Simon Oliver to Lead APAC Channel Sales as Regional Demand for Deep Observability Accelerates
Gigamon, a leading deep observability company, has announced the promotion… -
Gerry Sillars is Bolstering Semperis’ Identity-Driven Cybersecurity Efforts in Asia Pacific and Japan
Semperis, a leader in AI-powered identity security and cyber resilience,… -
Tenable Appoints Steve Vintz and Mark Thurmond as Co-CEOs
Tenable, the exposure management company, today announced that its Board… -
Barracuda Appoints Ketan Tailor as Chief Customer Officer
Barracuda Networks, Inc., a leading cybersecurity company providing complete protection…
GUEST ARTICLES
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Why ISVs need a Trusted Guide for their Digital Transformation Journey
GUEST OPINION: As the cloud becomes increasingly popular and user-friendly, many… -
Radware Finds 57% of Online Shopping Traffic Now Bots, Not Buyers
GUEST RESEARCH: New 2025 E-commerce Bot Threat Report details rise… -
Datadog’s State of DevSecOps 2025 Report Finds Only 18% of Critical Vulnerabilities Are Truly Worth Prioritising
GUEST RESEARCH: The report also found that exploitable vulnerabilities are especially… -
Pitfalls that affect the speed of custom software development
GUEST OPINION: Have you ever been on a project without…
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Organisations Need to Stop Burying Cyber-Attacks
GUEST OPINION: White-collar crimes are notoriously hard to uncover, yet once… -
AI Agents Are About To Blow Up the Business Process Layer
GUEST OPINION: Agentic AI "systems of automation" will transform static… -
As Java turns 30, Azul executive reflects on its impact
GUEST OPINION: Simon Ritter is as qualified as anyone to… -
Rubrik Reveals 90 per cent of Global IT and Security Executives Report Cyberattacks in the Past Year
GUEST RESEARCH: Data sprawl drives spike in cyber incidents across AI,…
Guest Opinion
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Why ISVs need a Trusted Guide for their Digital Transformation Journey
GUEST OPINION: As the cloud becomes increasingly popular and user-friendly, many…
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Pitfalls that affect the speed of custom software development
GUEST OPINION: Have you ever been on a project without…
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Organisations Need to Stop Burying Cyber-Attacks
GUEST OPINION: White-collar crimes are notoriously hard to uncover, yet once…
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AI Agents Are About To Blow Up the Business Process Layer
GUEST OPINION: Agentic AI "systems of automation" will transform static…
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As Java turns 30, Azul executive reflects on its impact
GUEST OPINION: Simon Ritter is as qualified as anyone to…
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The emergence of the AI Engineer: What you need to know
GUEST OPINION: With each technological innovation, the type of roles we… -
New Book from Boomi Warns: AI Will Fail Without a Digital Infrastructure Overhaul
GUEST OPINION: From the boardroom to the back office, business leaders… -
Why finance teams can’t afford to ignore shifting spend trends and artificial intelligence innovation
GUEST OPINION: The financial risks of maintaining the status quo…
ITWIRETV & INTERVIEWS
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Amazon CISO CJ Moses gives rare interview
GUEST INTERVIEW: CJ Moses moves out of the shadows to… -
Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
Cybercriminals never rest and company data is an increasingly valuable… -
Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about… -
iTWire talks to SailPoint about identity management in the Enterprise
GUEST INTERVIEW: We talk to Andrew Moore, VP of Product,… -
How Blue Yonder is applying AI and innovation to solve supply chain challenges
iTWireTV interview: We've all felt the effects of supply chain…
RESEARCH & CASE STUDIES
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Radware Finds 57% of Online Shopping Traffic Now Bots, Not Buyers
GUEST RESEARCH: New 2025 E-commerce Bot Threat Report details rise…
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Datadog’s State of DevSecOps 2025 Report Finds Only 18% of Critical Vulnerabilities Are Truly Worth Prioritising
GUEST RESEARCH: The report also found that exploitable vulnerabilities are especially…
Channel News
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AWS announces Generative AI Partner Innovation Alliance
COMPANY NEWS: Amazon Web Services (AWS) has, announced the launch… -
Rackspace Technology signs multi-year, strategic collaboration agreement with AWS
AI technology services company Rackspace Technologies has signed a Strategic…
Comments
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Re: iTWire - Can cyber security be a platform for innovation and growth?
Most cybersecurity is making up for weak platforms. We need to address the fundamentals, design platforms that prevent out-of-bounds access[…]
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Re: iTWire - Why Software Developers Need a Security ‘Rewards Program’
For most developers the security/performance trade off is still the hardest one to tackle, even as the cost of processing[…]
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Re: iTWire - The Risc-V architecture that can shape the future of computing
RISC has been overhyped. While it is an interesting low-level processor architecture, what the world needs is high-level system architectures,[…]
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Re: iTWire - Is Linux finally ready to storm the mainstream?
There are two flaws that are widespread in the industry here. The first is that any platform or language should[…]
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Re: iTWire - Transport for NSW and HCLTech expand digital transformation partnership
Ajai Chowdhry, one of the founders and CEO of HCL is married to a cousin of a cousin of mine.[…]
